Privacy policy

Last Updated: February 18, 2026

This Privacy Policy describes how Lunaia (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mylunaia.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

By using our Site, you acknowledge that you have read and understood this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will post the updated version on this page and revise the “Last Updated” date.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources depending on how you interact with us.

We use this information to:

Process and fulfill orders
Provide customer support
Improve our website and services
Communicate with you
Comply with legal obligations
Protect our business and customers

Information We Collect

Information You Provide Directly

When you place an order or contact us, we may collect:

Contact details (name, email, phone number, address)
Order details (billing and shipping address, payment confirmation)
Account information (if you create an account)
Customer support communications

You may choose not to provide certain information, but this may limit your ability to use some features of the Services.

Information Collected Automatically (Usage Data)

We may automatically collect certain technical data when you use our Site, including:

IP address
Device and browser information
Pages viewed
Interaction data

This information is collected using cookies and similar technologies.

Information from Third Parties

We may receive information from trusted partners, including:

Shopify, which powers our store
Payment processors, who securely handle your payment information
Analytics and advertising partners

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Information

Providing Products and Services

We use your personal information to:

Process payments
Ship orders
Send order confirmations and updates
Manage returns and exchanges

Marketing and Advertising

With your consent, we may send promotional emails or show advertisements tailored to your interests. You may unsubscribe at any time.

Security and Fraud Prevention

We use personal data to detect and prevent fraud or unauthorized activity.

Customer Support and Improvements

We use information to respond to inquiries and improve our website and services.

Cookies

We use cookies to:

Improve site performance
Remember your preferences
Analyze website traffic
Personalize advertising

You can adjust cookie settings in your browser at any time.

For more information about Shopify cookies, visit:

https://www.shopify.com/legal/cookies

How We Share Personal Information

We may share personal information with:

Service providers (payment processors, shipping partners, analytics providers)
Marketing partners
Legal authorities when required

We do not sell your personal information for monetary compensation.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children.

Security and Data Retention

We take reasonable steps to protect your personal information. However, no system is completely secure.

We retain personal information only as long as necessary to:

Fulfill orders
Comply with legal obligations
Resolve disputes
Enforce our agreements

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

Access
Correction
Deletion
Portability
Restriction of processing
Withdrawal of consent
Opt-out of targeted advertising

To exercise your rights, please contact us at support@mylunaia.com.

We will not discriminate against you for exercising your rights.

International Users

Your information may be processed outside your country of residence. Where required, we use legally recognized safeguards such as Standard Contractual Clauses to protect international data transfers.

Complaints

If you have concerns about how we process your personal information, please contact us. If unresolved, you may contact your local data protection authority.